![]() ![]() Step 17: Go back to the TeamViewer window. Step 15: Now you can see that the second option, Accessibility, is approved in the screen with the three options. Then check the box of TeamViewer QuickSupport. Step 14: First open the lock in the bottom left corner and enter your computer password. Step 12: Under the second option, Accessibility, click on Request Access. Step 11: Now you can see that the status of Screen Recording is green (allowed). ![]() Step 10: You will be asked to restart the program. Step 9: Check the option TeamViewer QuickSupport. Step 7: Under Screen Recording, click Request Access. If you don’t get this screen, you can open it via Help > Check system access. The first two options, Screen Recording and Accessibility, must be allowed. Step 6: You will now be asked to grant access to certain parts of your computer. Step 5: You may receive the following message. Step 4: You will now see the following screen. Step 3: Click the download icon or go to your downloads folder to run the file. Step 2: You will receive a message asking if you want to download the file. In this example, we use Safari to open the link. Step 1: You can download TeamViewer via the link below. If a TeamViewer host is detected during the installation of Take Control (TeamViewer), there is the option to Replace Existing TeamViewer Installation with Take Control in the device's Summary tab.Below you can find instructions on how to access TeamViewer via Mac OSX so I can access your computer. Take Control (TeamViewer) and TeamViewer cannot co-exist on the same device. The Take Control (TeamViewer) host cannot co-exist on a device running the Take Control (TeamViewer) viewer.The Take Control (N-able) host and viewer can co-exist on the same device, and may also be installed on a device running TeamViewer.The updated viewer can connect to devices running older Take Control versions. If the Agent is updated and includes a new Take Control version, update the Take Control Viewer on the local machine. Once downloaded, unpack the compressed file and run the executable following the prompts in the installation wizard.On the N-sight RMM Dashboard, go to Remote Access > Download Take Control Viewer - Teamviewer.To download and install the Take Control (TeamViewer) Viewer: Each viewer can run three concurrent remote access sessions. The Take Control (TeamViewer) Viewer is only available for Windows computers and it enables you to connect to any devices running Take Control (TeamViewer). Run the following command to install the Take Control (N-able) Viewer in the target folder: TakeControlViewerInstall.exe /D=:\Įxample: TakeControlViewerInstall-7.00.36-20220809.exe /D=C:\my_installers.Open a command prompt on the device and navigate to the location of the downloaded file.Download the Take Control (N-able) Viewer to the device providing assistance.To download and install the Take Control (N-able) Viewer to a different location in Windows: We recommend you disable browser pop-up blockers and that you choose the options to Remember my choice for takectrsxvp links (or equivalent) and takectrsxvp file association (if supported in the browser). Once downloaded, run the installer for Windows and Mac computers.On the N-sight RMM Dashboard, go to Remote Access > Download Take Control Viewer - N-able.To download and install the Take Control (N-able) Viewer to the default APPDATA folder: The downloaded viewer automatically matches the Operating System of the computer you have logged into the Dashboard.īy default the Take Control (N-able) Viewer installs to the APPDATA folder but you can install it to a different location. It enables you to connect to any devices running Take Control (N-able). The Take Control (N-able) Viewer is available for Windows and Mac. When you provide support to a mixed environment of Take Control (TeamViewer) and Take Control (N-able) installations, you must have both Take Control Viewer versions installed on the device providing assistance. For example, if the device requiring assistance uses the Take Control (N-able) engine, the device providing assistance must use the Take Control (N-able) viewer. When you are using Take Control integrated with N-sight RMM, you can download and install either of the following Take Control Viewers on the device providing assistance:įor a successful connection, the Take Control viewer installed on the device providing assistance must match the Take Control engine enabled on the device requiring assistance. ![]()
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